Communication skills

Communication skills

Communicating with Clarity and Impact

This energetic training program focuses on the essential communication skills needed for the challenging and competitive working environment of today. It starts off with a fun exercises that will put the listening skills of your class participants to the test and lay the ground for many of the concepts throughout the program. From active listening to properly utilizing the power of questions and using language that engages others. Participants will learn a communication model that will enable them to communicate more clearly, confidently, and effectively, build better rapport and improve their overall communication with others.

Key Learning Points

Module 1 : How well do you communicate?

How well do you communicate dominoes exercise.

What makes a great communicator?

Introduction to the four basic principles of communication.

Module 2: Use Engaging Language.

Focus on Behavior, not personality.

Be specific.

Using “I” Messages and owning your language.

Module 3: Use the power of questions

Controlling a conversation.

Importance of questions.- Activity

Different types of questions

The questioning funnel.

Module 4: Use active listening

Evaluate your listening skills – self-assessment.

Listening & Empathy.

Active listening tools.

– Encouragement

– Echoing

– Probing

– Paraphrasing

– Reflective paraphrasing

– Relating

How to listen better?

Module 5: Rapport & Understanding non-verbal communication

Importance of rapport.

Matching non-verbal communication

Discover some truths and myths about body language.

Demonstrate body language that engages others.

Take Away 

By the end of this training course participants will be able to:

Explain 4 essential communication principle, Communicate more clearly, confidently and effectively.

Listen and ask insightful questions & utilize the power of questions.

Use techniques to build better rapport with others.

Combine voice tone and non-verbal communication with appropriate language that engages others.

Designed For 

Managers/Senior Executives across different functions

Entrepreneurs/ Self Employed Professionals

Decision Makers irrespective of levels in companies