Communicating with Clarity and Impact
This energetic training program focuses on the essential communication skills needed for the challenging and competitive working environment of today. It starts off with a fun exercises that will put the listening skills of your class participants to the test and lay the ground for many of the concepts throughout the program. From active listening to properly utilizing the power of questions and using language that engages others. Participants will learn a communication model that will enable them to communicate more clearly, confidently, and effectively, build better rapport and improve their overall communication with others.
Key Learning Points
Module 1 : How well do you communicate?
How well do you communicate dominoes exercise.
What makes a great communicator?
Introduction to the four basic principles of communication.
Module 2: Use Engaging Language.
Focus on Behavior, not personality.
Using “I” Messages and owning your language.
Module 3: Use the power of questions
Controlling a conversation.
Importance of questions.- Activity
Different types of questions
The questioning funnel.
Module 4: Use active listening
Evaluate your listening skills – self-assessment.
Listening & Empathy.
Active listening tools.
– Reflective paraphrasing
How to listen better?
Module 5: Rapport & Understanding non-verbal communication
Importance of rapport.
Matching non-verbal communication
Discover some truths and myths about body language.
Demonstrate body language that engages others.
By the end of this training course participants will be able to:
Explain 4 essential communication principle, Communicate more clearly, confidently and effectively.
Listen and ask insightful questions & utilize the power of questions.
Use techniques to build better rapport with others.
Combine voice tone and non-verbal communication with appropriate language that engages others.
Managers/Senior Executives across different functions
Entrepreneurs/ Self Employed Professionals
Decision Makers irrespective of levels in companies